I just moved to Silver Spring and my partner and I were excited to try Jackie's. After a long wait for our dinners, my grouper was undercooked and took at least another 10 minutes to return from the kitchen. When the bill came and nothing was compensated, I asked to speak the manager. Jackie, herself, came instead. She literally asked me if I had to send it back a 2nd time and if I ate my recooked dish. She told me it was a tough judgement call and grouper takes "a really long time to cook." I refused to argue with her and asked her to leave the table; twice. Then and only then she offered us dessert. You know the items on the menu that cost the least to make and have the largest markups. Unacceptable.