Perhaps no other salon in Washington stirs up passions like Andre Chreky.

Many women love the downtown DC salon--and wouldn't let anyone else but Andre touch their hair. They consider him one of the best stylists--if not the best--in Washington. Until recently, Chreky cut Laura Bush's hair.

Other women can't stand the place. They e-mail us--we get more complaints about this salon than any other--to say it is "overpriced," "a cattle call," and that "they rush you through." They complain about being kept waiting, both in the salon and on the phone. Recently we've heard more complaints about coloring.

Like any salon, how you're treated can depend on who you are, who you see, and when you go. The salon seems to treat established customers very well. But a surprising number of women, especially newer clients, feel that for the price they deserve better treatment.