Pepco Catches Some Heat on Twitter

Twitter users vent their frustration about the power loss to the beleaguered company.

By: Carol Ross Joynt

Frustration has few places to go in a power outage. Luckily there’s Twitter, a cooling station of sorts. Its role as a public sounding board has been put to good use since Friday’s storm tore through the area, causing massive power outages. Most of the ire—and there’s a lot of ire—is aimed at Pepco, the power company that handles a large part of the Washington area. Pepco itself has been tweeting practically by the minute, offering encouragement, explanation, excuses, and apologies. For example, this exchange:

We pulled together a random selection of tweets from the hot and unhappy many, who may be without power but apparently not without access to social media: