“I worked at Uncle Julio’s Rio Grande in Bethesda the summer before college. I was super-scrawny and could barely carry the trays. If people order fajitas, this is the nightmare scenario. You never want to drop a tray. The metal plate will singe your skin, and those hot beans will scald you.
“I found out I was so bad at carrying the trays that often I’d get, unbeknownst to me, a double busboy accompaniment. A manager told me to practice in our driveway with a family Bible. Incidentally, we did not have a family Bible, so I walked up and down my driveway with a dictionary over my head to build arm strength.
“Then came Cheesecake Factory. My party trick is I like to dazzle my guests with knowledge of that menu. You do this training where you try almost all the dishes, then take a test. I didn’t steal, because I ultimately gave it back, but I borrowed a menu and studied as if I was studying for a college test. I got such a high score that the manager mentioned it at the meeting and I wanted to melt into the ground. Like, you are such a dork. I was worried nobody would invite me to Chadwick’s after work for drinks.
“Like journalism, [working in restaurants] is an intense, high-pressure subculture. I’m fundamentally a people pleaser. With both journalism and waiting tables, someone is always vaguely annoyed with you. It prepared me to have thicker skin. At the end of the day, you’re trying to win over your tables. The way you get a good tip is to be personable and vaguely charming. It was a good way to learn how to talk to people from different backgrounds and walks of life, a fundamental skill for journalism.
“Certain people are very gifted writers and reporters, but a lot comes down to hard work. Like, ‘I can’t lift a tray, so I’m going to have to walk up and down my driveway with a dictionary to build arm strength’ is not that dissimilar to ‘I can’t figure out what happened in this private meeting, so I’m going to have to call 100 people.’ Then when they all hang up on me, I’m going to have to email them and call back again and again and again until I get enough people to tell me what I need to know.
“I never had a tray crash.”