Luxury Travel Group Gives Trump’s DC Hotel a Brutal Review

"This place is not for the true discerning luxury traveller."
Gold things at the Trump Hotel. Photograph by Jessica Sidman.

Before the Trump International Hotel opened, Donald Trump liked to brag that the business he and his family built inside the Old Post Office would be “one of the great hotels of the world.”

But according to a year-end list of new luxury hotels from a travel group that specializes in high-end accommodations, it’s one of the world’s worst. The Trump hotel rated as the world’s third-lousiest new hotel, according to the membership-only United Kingdom operation LTI-Luxury Travel Intelligence.

“The building itself is undoubtedly impressive, but once inside we start to ask questions,” LTI’s review begins, acknowledging the Old Post Office as a marvel of late-19th-century Romanesque Revival architecture and design. But from there, the review is brutal.

“LTI finds the décor a little garish and more quantity over quality,” it continues. Few who have been inside the hotel might argue differently. In Trumpian fashion, the hotel is a pageant of too-muchness, from the gold-colored bathroom fixtures to a $29 bowl of hummus to the crystal spoonfuls of sickly-sweet Hungarian wine that go for as much as $140.

It goes on.

“Service is poor on occasions and lacks confidence,” LTI founder Michael Crompton writes. “The whole experience seems a little forced, and therefore this place is not for the true discerning luxury traveller.”

For supporters of the president-elect or his hotel, Crompton’s suggestion that his DC hotel is not truly luxurious might be the most cutting. Throughout his business career, Trump has resembled a spoiled outer-borough brat robing himself in glitz and luxury to get in the good graces of rich Manhattan swells, and his political rise could very well be a response to DC establishment types laughing him out of the White House Correspondents’ Association Dinner.

Only two hotels—anywhere in the world—fared worse in LTI’s rankings: a Four Seasons on Oahu, Hawaii, and the Palazzo Versace in Dubai, United Arab Emirates.

While LTI’s review does not make explicit mention of Trump’s election or the brewing mess over the Trump Organization’s lease from the General Services Administration for the Old Post Office, it does acknowledge that it is unlikely to have much impact on the hotel. “But no doubt the tourist hordes will keep the place eternally busy,” Crompton writes.

UPDATE, 5:48 PM: In an email to Washingtonian, Crompton piles on to his publication’s initial criticism, writing that the Trump hotel’s gaudiness—and that of the larger Trump brand—runs counter to recent hotel-industry trends. “For quite a while there has been a move towards an understated elegance in new luxury properties,” he writes. “We had similar feelings towards Trump Turnberry (one of Trump’s golf courses in Scotland).”

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