Remember the outrage surrounding Radiohead's recent concert at Nissan Pavilion? How could you not? First, there was the epic storm that washed away roads and caused Nissan to close entrances to its venue, turning away many fans who never got to see the concert. Then there was their offer of lawn tickets to a show in New Jersey to compensate said fans (they didn't take it too well).
But commenter E, who was one of the affected fans, has been very diligent about keeping us updated on the situation, and now he has this to report:
"Here we go — as a reminder, these are the steps I followed: I called Nissan, received a call back two days later, was offered replacement tickets, declined and requested a refund, was told that I would get an email within 48 hours with instructions for getting a refund, and have since received the following email: 'Thank you for your response regarding a refund for the Radiohead concert at Nissan Pavilion on May 11. We have reviewed your situation and are prepared to process your refund. In order to obtain your refund, we will need to have your unused, unscanned tickets back in our possession. Please mail them to the address below. All refunds will be issued as checks and may take up to six weeks to process, so we ask for your patience in advance. Please remember that we must get your old tickets back – a confirmation of your order will not suffice. Please be sure to also include your return address so we know exactly where to send your refund. If your tickets were held at will call and you did not pick them up, let us know and we can find them for you and make the exchange on your behalf. The address to send your tickets to is: 7800 Cellar Door Drive Bristow, VA 20136 ATTN: Radiohead Refund Thank you again for your patronage of Live Nation and we sincerely hope this helps to make up for the experience you had on May 11.'
So note ( I suspect this to be the case since there was a processing time before I received the quoted email) that maybe you actually have to call the Pavilion and make sure they put your name on whatever list it is they're keeping for refunds — just following these instructions may not be enough if they're not expecting to get your tickets for refund in the mail. Hope this helps."
Thanks for the report, E. So, there you go—hope this method works for the affected fans who were hoping for a full refund. Report back and let us know if it works out for you.